CLOSM i Notation Based on the Specified Commercial Transactions Act
| Item | Details |
|---|---|
| Business Name | CLOSM LLC |
| Representative (Operations Manager) | Representative Member: Isamu Kawamoto |
| Address | 5-7-14-1001 Kitashinagawa, Shinagawa-ku, Tokyo 141-0001, Japan |
| Contact | Email: contact+Inquiry-i@closm.llc Tel: +81 80 8411 0725 *Please direct inquiries via email. |
| Selling Price | Based on the prices displayed on each plan/product page. Web: Displayed prices are tax-exclusive; consumption tax is added at checkout. In-app purchases (App Store / Google Play): The price shown in each store (tax-inclusive). |
| Additional Fees Beyond Product Price | Internet connection and communication charges (borne by the customer), shipping fees for merchandise (varies by destination and product; displayed at the time of order), gas fees (network fees) for NFT transactions, customs duties for international shipping |
| Payment Methods | Web: Credit card payment (Stripe) App: In-app purchase via the App Store (Apple) or Google Play (Google) |
| Payment Timing | Paid plans: Charged at the time of initial subscription and upon renewal. For in-app purchases, the charge is made through your store account at the same timing. Merchandise/NFT: Charged at the time of order confirmation. |
| Delivery Timing | Paid plans/NFT: Available immediately after payment is completed. Merchandise: As products are made-to-order, shipping typically takes approximately 2 to 4 weeks from order confirmation. |
| Returns, Exchanges, and Cancellations | Paid Plans: Cancellation is available at any time. The service may be used until the end of the subscription period; however, no prorated refunds will be provided. Refunds for in-app purchases follow the policies of each store (Apple / Google). Merchandise (Products): As products are made-to-order, cancellations, returns, or exchanges due to customer convenience are not accepted. Exchanges will be provided only if the product has a defect, provided notification is made within 7 days of delivery (the Company bears the return and re-shipping costs for defective product exchanges). NFT: Due to the nature of digital data, returns and cancellations are not accepted under any circumstances. |
| Liability for Defective Products | In the event of defects, damage, or incorrect items in delivered products, please contact us within 7 days of delivery. We will respond by providing a replacement. In such cases, the Company bears the return shipping costs and the cost of re-shipping the replacement. |
| Validity of Application | No specific limitations apply. |
| Sales Quantities | Based on the availability displayed on each product page. There are no stock limitations for made-to-order products. |
| Operating Environment | Web: Recommended browsers: Google Chrome, Safari, Firefox, Microsoft Edge (latest versions). JavaScript must be enabled. App: iPhone with iOS 15.1 or later / Android 7.0 or later |
| Cancellation Method | If you subscribed on the web: Cancel at any time via "Manage Billing" in the account settings after logging in. If you subscribed via in-app purchase: Cancel from the subscription settings of each store (iPhone: Settings > Apple ID > Subscriptions; Google Play Store: Payments & subscriptions). In either case, the service remains available until the end of the current subscription period. |